Accessing your account
Had a change of plans?
If you need to cancel your registration, update a registration, or understand how payments work, you’ve come to the right place. We’ll help you navigate any cancellations and explain what happens when changes are made on Play’n Sports.
Changing or canceling plans
Sometimes plans change, and that’s fine! You can request a refund in your dashboard or contact the coach to receive a camp credit on their upcoming event. You’ll find the “Request a refund” button in your dashboard after you register for an event. If a coach doesn’t allow refunds then you can request a camp credit by emailing them directly! If a coach hasn’t responded within 48 hours of your request please contact us by providing your players ID number.
Finding your registration info
Find your registration info in your email or dashboard, under registrations.
Request a refund
Requesting a refund is easy. Click or tap on the registration tab and press request refund. Our policy states, depending on the coaches cancelation and refund policy, you’ll receive a refund or camp credit. If you receive a refund, the processing fees (convenience fees) that were paid at checkout are non refundable. For more information please visit our terms and conditions.
Canceling due to an emergency
No worries! Things come up and coaches are always willing to work with you. We can also help you communicate with the coach if you need us to.
Camp credit
Liked what you read in the description but your plans changed? Coaches offer both refunds and camp credits.
Paying on Play’n Sports
You’re ready to register for your upcoming camp or event? The good new is we support different payment methods. You can pay with your credit card at checkout or by PayPal! If you do need to cancel, any refund will be based on the events cancellation policy, be sure to check their event details or FAQs before you register!
When will you pay?
Play’n Sports doesn’t ask for a credit card until you register for your camp! Once you register you can see your total for that specific camp or event.
Refund timing
It is most likely your refund won’t arrive right away, even though you’ll receive an email notification about your refund. Expect a 5 to 10 day turn around on any refund requests!
Play’n Sports service fee
To help Play’n Sports run smoothly and cover costs to make parents and players lives easier, we charge a small service fee when registering for an event.
Service fee refunds
If you need to cancel, check with the coach to see if they provide a camp credit first! If you do request a refund, your service fees are non refundable. If you need help, contact us anytime!
Link to: Creating an event – Help center
Creating an event
Link to: Help with registrations
Help with registrations
Link to: Coaches Dashboard
Collecting your payout
When you create your account, you’ll need to make sure you have a payout method set up for your account.
Link to: Coaches Dashboard
Customize your profile
As the admin user, you’ll be able to add coaches to your account. When you add coaches you can give them access to create their own events.
Browse all questions!
Email us